Welcome to The Great Present. Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order. All prices and values on this web site are in UK Pounds Sterling and including VAT. We accept credit card payment by Visa, Mastercard, Maestro and Solo. When a confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you notice that your order has been shipped. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Standard delivery
We will use Royal Mail for orders up to 3 kilograms in weight at a cost of £5.00. Orders from 3 to 10 Kilograms will be charged at the most economic rate with either Royal Mail or a courier company.
Deliveries will usually be made within working hours and may require a signature. For this reason you may wish to nominate a secure delivery address where someone is available to sign.
Should you need next day delivery please email and let us know so that we can make the necessary plans and let you know the associated cost.
These charges will be automatically added to your order.
Overseas Orders
We are able to send orders overseas but delivery charges will be priced individually. Please contact us if you would like to get quote on delivery charges overseas.
You are of course very welcome to collect your gifts from us - please email or phone us to tell us what you want and to arrange a time.
Stock Availability
Please note that whilst we make every effort to ensure that the items listed on the site are available, on rare occasions (such as clearance sales), stock advertised on the site may sell out before it can be removed. We will off course inform you as soon as possible when such instances occur.
Providing all items in your order are in stock, we aim to dispatch your goods as quickly as possible (usually within 24-48 hours of receipt of your order), but please allow 14 days for delivery.
If items are out-of-stock we will notify you by email. Delivery of out-of-stock items may take up to 6 weeks.
Please note that we never take payment for an order until the day it is shipped to you. However, your debit (or credit) card provider may well debit your account on the day you place your order, to guarantee their payment authorisation to us. If you have any queries, please contact your debit or credit card provider.